Privacy Policy
Your privacy is important to us, and we are committed to protecting your
personal information. We will be clear and open about why we collect your
personal information and how we use it. Where you have choices or rights, we
will explain these to you.
This Privacy Policy explains how We uses your personal information when
you’re using one of our website.
If you do not agree with any statements contained within this Privacy Policy, please
do not proceed any further on our website. Please be aware that registering an
account on our website, placing bets and transferring funds will be deemed
confirmation of your full agreement with our Terms
and Conditions and
our Privacy Policy . You have the right
to cease using the website at any time; however we may still be legally required
to retain some of your personal information.
We may periodically make changes to this Privacy Policy and will notify you of
these changes by posting the modified terms on our platforms. We recommend that
you revisit this Privacy Policy regularly.
Who is in control of your information? Throughout this Privacy Policy , "we", "our" and "us" relates to Gaetano Group Inc, registered in British Virgine Islands, having its registered address at 147 Main Streets, Tortola, BVI .
Your information is held by us on servers based in Luxemburg and
elsewhere from time to time.
Our Data Protection Officer
If you have concerns or would like any further information about how We
handles your personal information, you can contact our Data Protection Officer
at dpo@shansbet.com
Information we collect about you
Personally identifiable information
You provide this information to us in the process of setting up an account,
placing bets and using the services of the website. This information is required
to give you access to certain parts of our website and related services. This
data is collected when you:
· Register
an account on the site
· Voluntarily
provide it when using the website
· Personally
disclose the information in public areas of the website
· Provide
it when you contact our customer support team
The information includes your:
· Username
· First
and surname
· Date
of birth
· Email
address
· Residential
address
· Phone
number
· Billing
address
· Identification
documents
· Proof
of address documents
· Transaction
history
· Website
usage preferences
· Any
other information you provide us when using our platforms
The information is also required for billing purposes and for the protection of
minors. You can amend and update this information by contacting Customer
Support. This data is for internal use only and is never passed to any third
parties except those stated below.
Non-personally identifiable information and traffic analysis
We strives to make our website as user friendly as possible and easy to
find on the internet. We collects data on how you use the site, which does
not identify you personally. When you interact with the services, our servers
keep an activity log unique to you that collects certain administrative and
traffic information including: source IP address, time of access, date of
access, web page(s) visited, language use, software crash reports and type of
browser used. This information is essential for the provision and quality of our
services.
Cookies
We uses cookies to ensure our website works efficiently and to enhance
your visits to our platforms. Further information can be found in our Cookie
Policy.
How and why we use your personal information
We use your personal information in a range of ways that fall into the following
categories:
· To
provide you with the products or services you have requested;
· To
meet our legal or regulatory obligations;
· To
monitor our website performance; and
· To
provide you with marketing information
Your rights over your personal information differ according to which category
and lawful basis these fall into. This sections provides more information about
each category, the rights it gives you, and how to exercise these rights. These
rights are in bold following each category.
Providing our products and services
We use your personal information to enable you to use our websites, to set up
your account, participate in the online casino and to provide you with customer
service assistance.
To provide our products and services, we share your information with external
organisations working on our behalf. Further information can be found in the
Sharing Information section.
This category covers the essential activities required in order for us to
provide you with the services you use or have signed up for. If you don’t want
your information used in this way, your option is to not use our services and
close your account.
We will use your identification document and/or proof of address to check
your details in order for us to protect our users from fraudulent behaviour and
to promote responsible gambling.
We may conduct a security review at any time to validate the registration data
provided by you and to verify your use of the services and your financial
transactions for potential breach of our Terms and Conditions and of applicable
law. Security reviews may include but are not limited to ordering a credit
report and/or otherwise verifying the information you provide against
third-party databases.
We are required to carry out these activities to provide our products and
services legally, responsibly, and in line with the requirements stipulated by
regulators. We cannot provide you with our services without carrying out these
activities, if you don’t want your information used in this way, your option is
to not use our services and close your account.
To monitor our website performance
As detailed above, we use cookies and traffic analysis in order to improve the
performance of our website and services available. We have a legitimate interest
in carrying out these activities and we ensure that we minimise any impact on
your privacy.
You have the ‘right to object’ to activities carried out for our legitimate
interest if you believe your right to privacy outweighs our legitimate business
interests. However, as the activities involved are central to our business, if
you wish to object further than managing your cookies this may mean you need to
close your account.
Marketing
If you have given us your consent to do so, we will send you offers and
promotions via email, SMS or online. We do not share your information with third
parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at
any time.
Your rights
Your rights to rectification
If you believe the personal information we hold on you is incorrect, you have
the right for this to be rectified. For any information that cannot be updated
through My Account, please contact E.g support@shansbet.com
Your right to request a copy of your personal information
If you would like a copy of the personal information we hold about you, you
should request it through live chat or by emailing dpo@shansbet.com and
we will provide you with a form to complete. The form is not compulsory but
helps us to provide you with the information you are looking for in a timely
manner. To ensure the security of your personal information, we will ask you for
valid proof of identity and once we’ve received it we will provide our response
within one month. If your request is unusually complex and likely to take longer
than a month, we will let you know as soon as we can and tell you how long we
think it will take, such request may also incur an administration cost.
Your right to complain to the regulator
If you believe your privacy rights have been infringed, or you disagree with a
decision we have made about your privacy rights, you have the right to complain
to the Office of the Information and Data Protection Commissioner in Malta by
completing this form.
Your right of erasure
You can request us to erase your personal data where there is no compelling
reason to continue processing. This right only applies in certain circumstances,
it is not a guaranteed or absolute right.
The right to erasure does not apply if processing is necessary for one of the
following reasons: to exercise the right of freedom of expression and
information; to comply with a legal obligation; for the performance of a task
carried out in the public interest or in the exercise of official authority; for
archiving purposes in the public interest, scientific research historical
research or statistical purposes where erasure is likely to render impossible or
seriously impair the achievement of that processing; or *for the establishment,
exercise or defence of legal claims.
Sharing your personal information
We may disclose your Personal Data to third parties:
· if
we are under a duty to disclose or share your personal information in order to
comply with any legal or regulatory obligation;
· in
order to enforce or apply the terms of this notice or any other agreements;
· to
assist us in providing you with the products and services you request, including
but not limited to third party software providers;
· if,
in our sole determination, you are found to have cheated or attempted to defraud
us, or other users of the service in any way including but not limited to game
manipulation or payment fraud;
· for
the purpose of research on the prevention of addiction (this data will be made
anonymous)
· to
protect the rights, property or safety of us, our customers or others; and
· where
we have received your permission for us to do so.
Personal Information collected on the services may be stored and processed in
any country in which we or our affiliates, suppliers or agents maintain
facilities. By using our services, you expressly consent to any transfer of
information outside of your country. When we transfer any part of your Personal
Data outside the EEA or adequate jurisdictions we will take reasonable steps to
ensure that it is treated as securely as it is within the EEA or adequate
jurisdictions. These steps include but are not limited to the following:
· Binding
corporate rules;
· Model
contracts; or
· US/EU
privacy shield
Security
We understand the importance of security and the techniques needed to secure
information. We store all of the Personal Information we receive directly from
you in an encrypted and password protected database residing within our secure
network behind active state-of-the-art firewall software. (Our Services support
SSL Version 3 with 128-bit encryption). We also take measures to ensure our
subsidiaries, agents, affiliates and suppliers employ adequate security
measures.
Retention
We retain personal information for as long as we reasonably require it for legal
or business purposes. In determining data retention periods, We takes into
consideration local laws, contractual obligations, and the expectations and
requirements of our customers. When we no longer need your personal information,
we securely delete or destroy it.
Third-Party Practices
We cannot ensure the protection of any information that you provide to a
third-party online site that links to or from the services or any information
collected by any third party administering our affiliate program (if applicable)
or any other program, since these third-party online sites are owned and
operated independently from us. Any information collected by these third parties
is governed by the privacy policy, if any, of such third party.
Our web site may contain links to other web sites, which are outside our control
and are not covered by this Privacy Policy. If you access other sites using the
links provided, the operators of these sites may collect information from you
which will be used by them in accordance with their privacy policy, which may
differ from ours. We are not responsible solely the operators of these websites
shall be responsible for their functionality or possible errors on the linked
sites.
Analytics
The services contained in this section enable the Owner to monitor and analyse
web traffic and can be used to keep track of user behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”).
Google utilizes the Data collected to track and examine the use of site, to
prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of
its own advertising network.
Personal Data collected: Cookies and Usage Data
Disclaimer
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind.
We are not responsible for events beyond our direct control. Due to the complex
and ever-changing nature of our technology and business, we cannot guarantee,
nor do we claim that there will be error-free performance regarding the privacy
of your Personal Information, and we will not be liable for any indirect,
incidental, consequential or punitive damages relating to the use or release of
said Personal Information.
Version 1.0 dated 22/05/2018 |